What should be done if communication with the supervisor is impaired?

• A. Terminate operation.
• B. Proceed without guidance.
• C. Ground crew should refer to the SOP for guidance.
• D. Call a different supervisor.

Answer: (C)

When communication with the supervisor is impaired, the safest and most reliable course is to follow the documented steps in the Standard Operating Procedure. The SOP is the approved guide that explains exactly what to do in a communication failure—who to contact, how to verify instructions, and what actions to take to keep the operation safe and compliant. By referring to the SOP, the crew ensures their actions match established safety controls, legal requirements, and the intended workflow, rather than guessing or improvising.

Jumping ahead without guidance or terminating on a whim can create safety risks or regulatory issues, while the SOP may specify whether a different supervisor should be contacted or if certain steps must be paused or altered. So using the SOP as the primary reference keeps everyone aligned and protected.